1. Introduction

Capital Tyres ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Data Controller: Capital Tyres
Contact: info@capitaltyres.com
Address: [YOUR ADDRESS - TO BE COMPLETED]

2. Information We Collect

2.1 Personal Information

When you request a quote or contact us, we may collect:

• Name and company name
• Email address
• Phone number
• VAT number / Tax ID
• Country and business location
• Business requirements and preferences

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use your personal information for:

• Service Delivery: Processing quote requests and providing customer service
• Communication: Responding to inquiries and sending business communications
• Business Operations: Managing orders, contracts, and business relationships
• Legal Compliance: Meeting legal obligations and tax requirements
• Website Improvement: Analyzing usage to enhance user experience
• Marketing: Sending promotional materials (only with your consent)

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract Performance: To fulfill our business agreements
• Legitimate Interest: For business operations and customer service
• Legal Obligation: To comply with tax, accounting, and legal requirements
• Consent: For marketing communications (you can withdraw anytime)

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Email services, hosting providers, payment processors
• Business Partners: Logistics partners for order fulfillment
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the EU Commission
• Other legally recognized transfer mechanisms

7. Data Retention

We retain your personal data for:

• Active Clients: Duration of business relationship + 7 years (tax/legal requirements)
• Quote Requests: 2 years from last contact
• Marketing Data: Until consent is withdrawn
• Website Analytics: 14 months maximum

8. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing at any time
• Complain: Lodge a complaint with your local data protection authority

To exercise your rights, contact us at: info@capitaltyres.com

9. Cookies and Tracking Technologies

We use cookies to improve your experience. See our Cookie Policy for detailed information.

10. Security Measures

We implement appropriate technical and organizational measures including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security audits
• Staff training on data protection

11. Children's Privacy

Our services are directed to businesses only. We do not knowingly collect data from individuals under 18 years of age.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: info@capitaltyres.com
Phone: +39 123 456 7890
Address: [YOUR COMPANY ADDRESS - TO BE COMPLETED]

15. Supervisory Authority

If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority:

Italy: Garante per la protezione dei dati personali (www.garanteprivacy.it)